Sep 21, 2026  
2025-2026 Catalog and Student Handbook 
    
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2025-2026 Catalog and Student Handbook [ARCHIVED CATALOG]

CTS 255 - Adv Tech Support Functions

Class: 2 Lab: 2 Clinical: 0 Work: 0 Credits: 3

Prerequisite(s): CTS 155 
Corequisite(s): None
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.